RETURN / REFUND POLICY / COMPANY POLICIES

RETURN / REFUND POLICY/ Terms & Conditions: Warranty All Customers please read

By placing an online order you the customer are agreeing to the terms, conditions and policies of Special Ops Tactical. Customers are also welcome to place orders by phone. 

Return / Warranty Policy
Limited Warranty does not apply to any products sold that are not manufactured by Special Ops Tactical. Those products are covered under their respective manufacturer’s warranty. Special Ops Tactical assumes no liability for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages and therefore this limitation may not apply.

All orders shipped have five (5) days from order delivery to be inspected. Any issues after the five day grace period are subject to a restocking fee.

All serialized orders (Rifles, Pistols, Short Barrel Rifles, Lower Receivers) cannot be returned or replaced, unless of manufacture defect, once transfer of ownership via ATF Form 4473 has been completed.

All returns can be subject to a restocking fee of up to 20% at the discretion of Special Ops Tactical. All Custom Work or Builds are non refundable once work has started.

Limited Lifetime Warranty
All Special Ops Tactical products have a limited lifetime warranty against manufacturer defects and workmanship to the buyer/customer. Normal maintenance and preventative maintenance is not covered by the warranty.

Warranty claims may be generated by contacting Sales@SpecialOpsTactical.com for a Return Merchandise Authorization (RMA). Once the support form is received and approved, the customer will be assigned an RMA # and may ship the warranty product to Special Ops Tactical per the RMA instructions. Shipping to and from Special Ops Tactical, government fees, damages caused by lack of maintenance, international sales, are not covered by this warranty. Once the warranty product is received, Special Ops Tactical will inspect and evaluate warranty eligibility. If the product is determined by Special Ops Tactical to be covered by the warranty, Special Ops Tactical will either repair or replace at the discretion of Special Ops Tactical. Warranty product received without an RMA # will not be accepted and will be returned to the sender. Firearms and ammunition must be shipped separately. No COD shipments will be accepted.

This warranty does not apply to abuse, negligence or normal wear and tear of any parts or protective finishes. Warranty does not cover product compatibility issues with after-market accessories. Any modification or alteration to the product from factory shipped condition will render the warranty null and void. Proof of purchase must be provided at the time of warranty service.  At the discretion of Special Ops Tactical all sales are final.

The following are specifically excluded from coverage under this warranty and/or will cause said warranty to become null and void:

• Rust or corrosion

• Barrel obstruction

• Damage or malfunction resulting from accident, negligence, misuse or unauthorized repair or alteration

• Use of ammunition other than NATO and/or SAAMI specification new factory production ammunition

• Use of any hand loaded, reloaded, imported or factory remanufactured ammunition

• Failure to provide reasonable and necessary maintenance as described in the Operator’s Manual/documentation accompanying the product

• Use of replacement parts other than parts authorized by Special Ops Tactical products

• Any unauthorized repair or any alteration, including of a cosmetic nature, performed on the product by an individual, organization, company or entity other than Special Ops Tactical

• Unreasonable or excessive use of the product

• Any finished products that are not assembled at Special Ops Tactical or are assembled using imported or used parts. This includes kits, parts or components, upper receivers, lower receivers, barrel assemblies, etc. No implied warranties of any kind are made herein.

We stand by our products.  Firearms and parts manufactured by Special Ops Tactical are backed by our limited Lifetime Warranty.  Our Special Ops Tactical manufactured parts and firearms are warranted to be free from defects in materials and craftsmanship for the serviceable lifetime of the firearm or part and will not include wear and tear components or items. Any Modification or alteration to our products will void our warranty.  If you experience any issues, please contact us first 407-814-3801 or Sales@specialopstactical.com and do NOT attempt to perform work of any type on our products. Firearms and parts can be easily damaged without proper knowledge, experience, and tools. We are not responsible for damage incurred by customers changing, altering or modifying our products in any way shape or form or from the shipping process. Each Firearm comes with our Limited Lifetime Warranty and stays with the product for the life of the product.  

Special Ops Tactical reserves the right, in our sole discretion, to refuse warranty claims, including without limitation, warranty claims that appear by Special Ops Tactical to be false or fraudulent. If we believe that you have made a false or fraudulent warranty claim the warranty will be nullified and canceled on that product.  This includes (Firing Reloaded Ammunition from our components or firearms.  Mixing up the correct ammunition to a different and non-matching  chamber or vice versa) Firing 223/556 ammo in a 300 Blackout or VICE VERSA (which will result in destruction and or bodily HARM) for example).  Any and all Warranty is at the discretion of Special Ops Tactical and products are sold “as is”.  With that being stated we will stand behind our products.

Under no circumstances shall Special Ops Tactical be responsible for incidental or consequential damages with respect to economic loss, bodily injury or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Special Ops Tactical will not be responsible for the results of ordinary wear and tear, careless handling, neglect, unauthorized repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or unreasonable use.

Failed background check

There will be a 40% restocking fee on all lower receivers, rifles or pistols returned because of failed background checks. Return Shipping charges will be the responsibility of the purchaser.

———-Deposits————

All Deposits are 100% Non-Refundable without exception.

PURCHASING: By purchasing from Special Ops Tactical you the customer accepts our terms, conditions and company policies.  All sales are final and are sold as is.  We make high quality products we stand behind and will assist warranty cases at the discretion of Special Ops Tactical.

Refunds will be issued at the discretion of Special Ops Tactical with a restocking fee of up to 20% of the total amount charged. All items must be returned within 10 days of the date we ship the product to you.  At the discretion of Special Ops Tactical absolutely (NO) returns will be accepted past 10 days and will be at the discretion of Special Ops Tactical. Return freight is the customer’s responsibility. We will not refund used or altered products.

———-Ordering————

By placing an online order you are accepting the terms and conditions of Special Ops Tactical.  If an order is placed online and the customer selects the Finance Program for payment to check out we allow 48 hours for the customer to contact Special Ops Tactical to confirm the order.  An email confirmation is needed to confirm the order otherwise the order will be cancelled.

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.

We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.  All sales are final.  By purchasing from Special Ops Tactical you the customer are acknowledging and agreeing to Special Ops Tactical’s terms, conditions and policies. All sales are final without exception.

———-Shipping Restrictions————

We comply with all federal, state, and local laws that restrict the sale and transfer of firearms and magazine feeding devices. The following is a current list of restrictions that is set forth by Special Ops Tactical.

It is also YOUR responsibility to know your local and state laws which may prohibit or restrict your ability to purchase certain products we offer for sale.

Click on your state name to view details of laws as reported by the NRA. This information is not intended as legal advice or a restatement of the law. Please use this information as a general guide for restrictions.

California –  We are unable to ship magazines with a capacity of more than 10 rounds to anyone in the state of California

Colorado –  We are unable to ship magazines with a capacity of more than 15 rounds to anyone in the state of Colorado. Any firearm containing a magazine over 15 rounds cannot be shipped.

Connecticut – We are unable to ship magazines with a capacity of more than 10 rounds to anyone in the state of Connecticut.

Hawaii – We are unable to ship handgun magazines with a capacity of more than 10 rounds to anyone in the state of Hawaii.

Maryland – We are unable to ship any magazine with a capacity of more than 10 rounds to anyone in the state of Maryland. are eligible for shipping.

Massachusetts – We are unable to ship any magazine with a capacity of more than 10 rounds to anyone in the state of Massachusetts. All semi-auto rifles and semi-auto shotguns are restricted.

New Jersey – We are unable to ship any magazine with a capacity of more than 10 rounds to anyone in the state of New Jersey.

Vermont – We are unable to ship any magazine with a capacity of more than 10 rounds to anyone in Vermont.

Special Ops Tactical charges a restocking fee and an amount equal to the original shipping costs for any final orders cancelled via debit or credit card chargeback after shipment to the FFL. By placing an online order with Special Ops Tactical, the customer agrees to pay all restocking and shipping fees and credit card charges and or fees associated with any order that is cancelled via debit or credit card chargeback following shipment to the FFL.

CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO Special Ops Tactical CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

Special Ops Tactical reserves the right to refuse and dispute any bank or credit card chargebacks. Special Ops Tactical reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

Thank You, Special Ops Tactical